- Store Credit Policy
Store Credit Policy
STORE CREDIT POLICY
- Items purchased are eligible for a store credit ONLY if we are notified of reason within 10 days of purchase.
- Items must be returned unworn, unwashed, undamaged, unused, and with all the original protective slips attached.
- Items must be returned as a complete set. We do not allow for top or bottom only exchanges.
- Sale items and IVY Intimates are not eligible for refund, exchange, or store credit.
- Gift cards are non-returnable or refundable.
- Once we receive the shipment it will be inspected for approval. please allow us up to 10 days to process your request. Once it is processed we will notify you via email.
HOW TO MAIL YOUR RETURN
- Return shipping must be paid by the customer and sent to this address:
- IVY Swimwear: 5 Sherman Street, Unit 1. Albany, New York 12210
PLEASE INCLUDE THIS FORM IN YOUR PACKAGING FOR PROCESSING!
WE TAKE PRIDE IN OUR PRODUCTS AND YOUR SATISFACTION IS OUR PRIORITY!
START YOUR STORE CREDIT PROCESS BY FILLING OUT THE FORM BELOW
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