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Frequently Asked Questions
Shipping
Orders ship from our warehouse in New York.
Yes, we ship to customers worldwide. Available destinations, shipping methods, and rates are shown at checkout.
Please allow 1–3 business days for order processing before your order ships.
Estimated transit times after shipment:
United States
- Standard: 3–7 business days
- Priority: 2–3 business days
Canada
- Standard: 7–10 business days
International
- Standard: 7–14 business days
- DHL Express: 1–3 business days
These are estimated transit times and are not guaranteed. Carrier delays, customs processing, weather, and other circumstances outside of IVY Swimwear’s control may affect delivery.
You will receive tracking information by email once your order ships.
Free standard shipping on U.S. orders $150 USD or more.
Current rates:
United States
- Standard: $12.99
- Priority: $30.00
Canada
- Express International: CA$30.00
Additional carrier rates are calculated at checkout.
Free standard shipping on Canada orders CA$250 or more.
International destinations
Shipping rates are calculated at checkout based on your location, shipping method, and package weight.
Original shipping charges are non-refundable unless the order was shipped incorrectly, arrived damaged due to an IVY Swimwear error, or otherwise qualifies for a refund under applicable law.
You have 30 minutes after placing your order to make changes directly from your Order Status Page.
During this time, you can update your shipping address, edit or add items, update contact information, or add a discount code.
After 30 minutes, your order is locked for fulfillment and can no longer be changed or canceled.
Once an order has shipped, the shipping address cannot be changed by IVY. Please contact the carrier directly if tracking options are available.
We primarily ship with UPS and DHL for international orders. USPS may also be used in some cases. Available shipping methods are shown at checkout.
Customs duties, import taxes, brokerage fees, and other international charges may be collected when your package arrives. These charges are the customer’s responsibility and are not included in the product or shipping price unless specifically stated at checkout.
First, check your shipping address and look around your delivery area. Please also check with household members, neighbors, or your building’s front desk.
If you still cannot locate the package, contact hello@ivyswimwear.com and we will help you review the tracking details.
If the carrier confirms delivery to the address provided at checkout, IVY Swimwear is not responsible for packages that are lost or stolen after delivery. Please contact the carrier promptly to open a claim.
Returns, Store Credits & Exchanges
Eligible full-price items can be returned within 14 days of delivery for a refund, store credit, or exchange. Items must be unworn, unwashed, unused, and undamaged, with all original tags and hygiene liners attached. One return or exchange request per order. No returns or exchanges on exchanged items.
Return Care is an optional $1.99 program offered at checkout available for USA orders only.
Return Care covers the prepaid return label for refunds and store credit only. It does not cover replacement shipping for exchanges.
The $1.99 Return Care fee is non-refundable.
- Store credit: $5.95 label fee deducted from your credit. Free with Return Care.
- Exchange: return label free. $9.95 replacement shipping charged when the exchange is placed, with or without Return Care.
- Refund: $14.95 deducted from your refund. Free with Return Care.
Return fees ($5.95 / $9.95 / $14.95) are non-refundable once your return has been processed.
Store credit is sent by email as a coupon code and is valid for 12 months from the date issued. Store credit is non-refundable and cannot be redeemed for cash, except where required by law.
Yes — one exchange per order. If the new item costs more, you pay the difference. If it costs less, the difference is issued as store credit.
No. All sale and discounted items are final sale. Gift cards and IVY Intimates/Lingerie are also final sale.
Return for a refund or store credit only. Exchanges are not available on international orders. If you want a different item, please return your item and place a new order.
You pay for return shipping — please use a trackable and insured method. No additional fee is deducted, since you pay your carrier directly. Return Care is not offered internationally.
Contact us with your order number and photos. Defective, damaged, or incorrect items are replaced or refunded at our cost, even if final sale.
Please allow up to 10 days after your return reaches our warehouse for inspection and processing.
Product
Please refer to our size chart by clicking here
Promotions
Our promotions and promo codes change throughout the year. Sign up for our newsletter to receive the latest offers, exclusive discounts, and $10 off your first purchase.
Only one promotion code can be applied per order.
Please double-check that the code was entered correctly, as promo and gift card codes are case-sensitive. Also, make sure the offer is still valid and hasn’t expired.
Still having trouble? Contact us at hello@ivyswimwear.com and we’ll be happy to help.
Collaborations
We’d love to hear from you!
To apply for a collaboration, email partnerships@ivyswimwear.com and include links to your social media platforms.
Due to the high volume of requests, only shortlisted applicants will be contacted.
Other
You can contact us through our Contact page! We will be happy to assist you.