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Frequently Asked Questions
Shipping
Orders ship from our warehouse in New York.
Yes, we ship to customers worldwide. Available destinations, shipping methods, and rates are shown at checkout.
Please allow 1–3 business days for order processing before your order ships.
Estimated transit times after shipment:
United States
- Standard: 3–7 business days
- Priority: 2–3 business days
Canada
- Standard: 7–10 business days
International
- Standard: 7–14 business days
- DHL Express: 1–3 business days
These are estimated transit times and are not guaranteed. Carrier delays, customs processing, weather, and other circumstances outside of IVY Swimwear’s control may affect delivery.
You will receive tracking information by email once your order ships.
Free standard shipping on U.S. orders over $100 USD.
Current rates:
United States
- Standard: $12.99
- Priority: $30.00
Canada and international destinations
Shipping rates are calculated at checkout based on your location, shipping method, and package weight.
Original shipping charges are non-refundable unless the order was shipped incorrectly, arrived damaged due to an IVY Swimwear error, or otherwise qualifies for a refund under applicable law.
You may request an order change or cancellation within 2 hours of placing your order, provided the order has not yet been processed.
Requests may include changing a size, adding or removing an item, or updating the shipping address. Because orders may move quickly through fulfillment, we cannot guarantee that every request can be accommodated.
Email hello@ivyswimwear.com as soon as possible with your order number and requested change.
Once an order has shipped, the shipping address cannot be changed by IVY. Please contact the carrier directly if tracking options are available.
We primarily ship with UPS and DHL for international orders. USPS may also be used in some cases. Available shipping methods are shown at checkout.
Customs duties, import taxes, brokerage fees, and other international charges may be collected when your package arrives. These charges are the customer’s responsibility and are not included in the product or shipping price unless specifically stated at checkout.
First, check your shipping address and look around your delivery area. Please also check with household members, neighbors, or your building’s front desk.
If you still cannot locate the package, contact hello@ivyswimwear.com and we will help you review the tracking details.
If the carrier confirms delivery to the address provided at checkout, IVY Swimwear is not responsible for packages that are lost or stolen after delivery. Please contact the carrier promptly to open a claim.
Returns and Exchanges
We always aim to make sure you love your IVY Swimwear purchase. Eligible full-price items may be returned within 30 days of delivery for a refund to the original payment method or store credit, subject to inspection.
Items must be unworn, unwashed, unused, and in new condition with all original tags and hygienic liners attached. We reserve the right to inspect each item upon arrival before approving a refund or issuing store credit.
When you choose store credit instead of a refund, you’ll receive 10% bonus credit based on the eligible item value.
All sale and discounted items are final sale and are not eligible for a refund, store credit, exchange, or replacement.
You can start your return through our Returns Portal.
Return Care is an optional $2 program offered at checkout.
When you select Return Care, IVY covers the prepaid return shipping label if you later decide to return an eligible item.
Return Care includes:
- A prepaid return label
- No handling or restocking fees
Return Care covers the cost of sending the original item back to IVY. It does not cover shipping a replacement item back to you.
Return Care does not change our eligibility rules. Sale and discounted items remain final sale and are not eligible for return or exchange.
If Return Care was not selected at checkout, you are responsible for purchasing and paying for the return shipment to IVY.
Eligible full-price items may qualify for a refund to the original payment method when they meet our return conditions.
No. All sale and discounted items are final sale.
They are not eligible for:
- Refunds
- Store credit
- Exchanges
- Replacements
Items marked as sale, discounted, or final sale will be identified on the product page and/or at checkout.
Eligible full-price items may be exchanged for another available size or color of the same style.
For a same-style size or color exchange:
- IVY covers the replacement-item shipping cost.
- The original item must be returned in eligible condition.
- The requested size or color must be in stock.
- Exchanges are limited to one request per order.
Exchange requests must be submitted within 30 days of delivery.
Eligible full-price items may be exchanged for a different approved product through our Returns Portal.
Different-product exchanges are subject to:
- A $9.95 outbound exchange-shipping fee
- Any difference in product price
- Inventory availability
- Our one-exchange-per-order limit
If the replacement item costs more, you will pay the difference. If it costs less, the remaining value will be issued as store credit.
Return Care covers the prepaid label for sending the original item back, but it does not cover the shipping fee for sending a different replacement product to you.
For an eligible full-price item that qualifies for a refund, you may choose store credit instead of a refund to your original payment method.
When you choose store credit instead of a refund, you’ll receive an additional 10% of the eligible full-price item value in store credit.
For example, an eligible $100 item would receive $110 in store credit.
The bonus applies only when choosing store credit instead of a refund. It does not apply to exchanges.
Items must be:
- Unworn
- Unwashed
- Undamaged
- Returned with original tags attached
- Returned with hygienic protection attached, where applicable
Items showing signs of wear, washing, damage, or use may not be accepted.
Our returns process allows one return or exchange request per order.
No. Return Care covers eligible return shipping, but it does not override our return conditions, final-sale policy, or applicable consumer protection laws.
Once your return is received and inspected, we will process the approved refund or store credit according to our returns policy. Processing times may vary depending on your payment provider.
Please contact us as soon as possible with your order number, a description of the issue, and photos of the item. Defective-item claims are reviewed separately from standard returns and exchanges.
Product
Please refer to our size chart by clicking here
Promotions
Our promotions and promo codes change throughout the year. Sign up for our newsletter to receive the latest offers, exclusive discounts, and $10 off your first purchase.
Only one promotion code can be applied per order.
Please double-check that the code was entered correctly, as promo and gift card codes are case-sensitive. Also, make sure the offer is still valid and hasn’t expired.
Still having trouble? Contact us at hello@ivyswimwear.com and we’ll be happy to help.
Collaborations
We’d love to hear from you!
To apply for a collaboration, email partnerships@ivyswimwear.com and include links to your social media platforms.
Due to the high volume of requests, only shortlisted applicants will be contacted.
Other
You can contact us through our Contact page! We will be happy to assist you.