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Frequently Asked Questions
Shipping
Our shipping warehouse is located in New York.
Yes, we ship worldwide.
Please allow 1–3 business days for order processing.
United States:
Standard: 3–7 business days
Priority: 2–3 business days
Canada:
Standard: 7–10 business days
International:
Standard: 7–14 business days
DHL Express: 1–3 business days
Tracking will be emailed once your order ships. Please note that carrier delays may occur and are outside of our control.
Changes or cancellations may be requested within 2 hours of placing your order, as long as it hasn’t been processed.
Changes may include sizing, adding/removing items, or updating your shipping address. Due to our quick processing times, we cannot guarantee all requests.
Please email hello@ivyswimwear.com with your order number and requested changes as soon as possible.
We primarily ship with UPS and DHL for international orders. In some cases, we may also use USPS. Available shipping options will be shown at checkout.
We offer FREE shipping on U.S. and Canada orders over $100 USD, and international orders over $200 USD.
United States
Standard: $12.99
Priority (2–3 days): $30.00
Canada & International
USPS, UPS, and DHL rates are calculated at checkout based on location and package weight.
Shipping fees are non-refundable unless an error was made by Ivy Swimwear.
Please note you may be charged additional customs and duties upon arrival. Customs and duties are the responsibility of the customer.
If your package shows as delivered but you can’t locate it, please double-check your shipping address and check with neighbors or household members.
Still can’t find it? Contact us at hello@ivyswimwear.com and we’ll help you track it down.
Please note: Ivy Swimwear is not responsible for lost or stolen packages once marked as delivered by the carrier.
Store credit
We offer store credit on eligible returns.
Items must be unworn, in original condition, with all tags and hygiene liners attached. Returns are subject to inspection before store credit is issued.
Final Sale: Gift cards, sale items, and IVY Intimates/Lingerie are not eligible for return, exchange, or store credit.
Eligible items may be returned for store credit only. Please submit your return request within 10 days of purchase, and ensure your return is received within 30 days.
Items must be unworn, unwashed, unused, undamaged, and returned with all original tags and protective liners attached.
Return Shipping
Return shipping costs are the customer’s responsibility. We recommend using a trackable and insured shipping method, as IVY Swimwear is not responsible for returns lost in transit.
Return Address:
IVY Swimwear Warehouse
63 State Street, Floor 3
Albany, NY 12207
Submit your return request:
http://ivyswimwear.returnscenter.com/
Once received, please allow up to 10 days for your return to be inspected and processed. You’ll receive an email once your store credit has been issued.
IVY store credits are valid for 12 months from the date issued and will be emailed to you as a coupon code to use toward your next purchase.
Product
Please refer to our size chart by clicking here
Promotions
Our promotions and promo codes change throughout the year. Sign up for our newsletter to receive the latest offers, exclusive discounts, and $10 off your first purchase.
Only one promotion code can be applied per order.
Please double-check that the code was entered correctly, as promo and gift card codes are case-sensitive. Also, make sure the offer is still valid and hasn’t expired.
Still having trouble? Contact us at hello@ivyswimwear.com and we’ll be happy to help.
Collaborations
We’d love to hear from you!
To apply for a collaboration, email partnerships@ivyswimwear.com and include links to your social media platforms.
Due to the high volume of requests, only shortlisted applicants will be contacted.
Other
You can contact us through our Contact page! We will be happy to assist you.