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Frequently Asked Questions
Shipping
Our shipping warehouse is located in New York.
Yes, we ship worldwide.
*Please allow 1-3 days for processing your order.*
United States -
Standard 3 - 7 business days
Priority 2-3 days
Canada -
Standard 7 - 10 business days
All other countries -
Standard 7-14 business days
DHL Express: 1-3 Business Days
Your tracking number will be emailed as soon as the package is shipped!
Please note: Unfortunately shipping carrier delays can happen which we have no control over. We apologize in advance for any potential delays.
- Changes to an order can be made within one hour of placing the order, provided that the order has not been processed.
- Changes include resizing a product, adding or removing items from the order, or changing the shipping address.
- Unfortunately, due to our quick processing time, we cannot guarantee that all change and cancellation requests can be fulfilled.
- If you need to modify or cancel your order, please contact our customer care team within one hour of placing your order at hello@ivyswimwear, and include your order number and the details of your request in the email.
- Promptly contacting us will help us to deliver your order as soon as possible and avoid any processing delays.
We use all major local carriers, and USPS for United States orders. You’ll be asked to select a delivery method during checkout.
We charge a flat rate for all our packages.
Orders placed to ship to US or CA over $100 USD will get FREE shipping!
FREE Shipping to the rest of the world for orders over $200 USD.
United States
Standard $12.99
Priority (1-3 days) $30.00
Canada
Offering USPS, UPS and DHL shipping rates calculated by location and weight.
International
Offering USPS, UPS and DHL shipping rates calculated by location and weight.
Shipping is non-refundable except in cases where Ivy Swimwear may have made an error.
Please note you may be charged additional customs and duties upon arrival. Customs and duties are the responsibility of the customer.
Don’t worry – we’re here to help!
1. Double-check your address: Make sure the shipping address you entered at checkout is correct.
2. Ask around: Sometimes neighbors or roommates might have picked it up for safekeeping.
3. Still no luck? Reach out to us at hello@ivyswimwear.com, and we’ll do our best to assist. While we’re not responsible for lost or stolen packages once they leave our warehouse, we’ll work with you to help track it down.
We’ve got your back, and we’ll do everything we can to make it right! 💌
Store credit
At this time we offer store credits only.
We always aim to make sure our customers love our products! If you need to exchange your items for any reason, we are more than happy to provide a store credit.
Items must be unworn and in new condition with tags and liners attached. We reserve the right to inspect your product upon arrival before approving store credits.
Gift cards, sale items and IVY Intimates/Lingerie are not eligible for refund, exchange, or store credit.
Please check below for store credit instructions.
Items purchased are eligible for a store credit ONLY if we are notified of reason within 10 days of purchase and receive the product within 30 days.
Items must be returned unworn, unwashed, undamaged, unused, and with all the original protective slips attached.
Return shipping must be paid by the customer and the items can be mailed to:
IVY Swimwear Warehouse: 63 State Street, Floor 3 Albany, New York 12207
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will recieve your returned items.
PLEASE SUBMIT REQUEST FOR PROCESSING!
Once we receive the shipment it will be inspected for approval. Please allow us up to 10 days to process your request. Once it is processed we will notify you via email.
Please note all products are your responsibility until they are returned to IVY Swimwear. We will not issue store credit on item/s that are not received or lost in transit.
Gift cards, sale items and IVY Intimates/Lingerie are not eligible for refund, exchange, or store credit.
An IVY store credit will be emailed to you in the form of a coupon code, which you can use to re-purchase another item! Store credits are valid for 12 months.
If there has been a discrepancy in your credit(s) please contact us at hello@ivyswimwear.com with your order number and a brief explanation for further assistance.
Product
Please refer to our size chart by clicking here
Promotions
Sign up for our newsletter to receive $10 off!
We are always adding new sales and discounts for our #IVYBABES exclusively on our newsletter
Only one promotion code can be applied per order.
Please double check to ensure that there are no typos in the code. Coupon codes or gift card codes are case sensitive!
Double check that the offer is still valid and has not expired.
If the code is still not working, please feel free to reach out to hello@ivyswimwear.com for assistance.
Collaborations
Fill out the form (ShareASale link) to get started!
Your site will be reviewed for approval to join ShareASale and the IVY Swimwear Affiliate program
Once approved, you’ll have access to all the links, logos, and banners for IVY Swimwear.
If you would like to collaborate with us, we would love to hear from you!
APPLY NOW
Please include the links to your social media platforms. Due to the high volume of requests we receive we will only be responding to shortlisted candidates.
Other
You can contact us through our Contact page! We will be happy to assist you.