Items purchased are eligible for a store credit ONLY if we are notified of reason within 10 days of purchase and receive the product within 30 days.
Items must be returned unworn, unwashed, undamaged, unused, and with all the original protective slips attached.
Items must be returned as a complete set. We do not allow for top or bottom only exchanges.
Return shipping must be paid by the customer and the items can be mailed to:
IVY Swimwear Warehouse: 63 State Street Street, Floor 3 Albany, New York 12207
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will recieve your returned items.
PLEASE SUBMIT REQUEST FOR PROCESSING!
Once we receive the shipment it will be inspected for approval. Please allow us up to 10 days to process your request. Once it is processed we will notify you via email.
Please note all products are your respresponsibility until they are returned to Ivy Swimwear. We will not issue a refund on item/s that are not recievied or lost in transit.
Gift cards, sale items and IVY Intimates/Lingerie are not eligible for refund, exchange, or store credit.
