Shipping policy

Shipping policy

Orders ship from our warehouse in New York. We ship to customers worldwide; available destinations, shipping methods, and rates are shown at checkout.

Processing & transit times

Please allow 1-3 business days for order processing before your order ships. You will receive tracking information by email once your order ships.

Estimated transit times after shipment (not guaranteed):

• United States — Standard: 3-7 business days; Priority: 2-3 business days
• Canada — Standard: 7-10 business days
• International — Standard: 7-14 business days; DHL Express: 1-3 business days

Carrier delays, customs processing, weather, and other circumstances outside of IVY Swimwear's control may affect delivery.

Shipping costs

Free standard shipping on U.S. orders over $100 USD.

Current rates:

• United States — Standard: $12.99; Priority: $30.00
• Canada and international destinations: shipping rates are calculated at checkout based on your location, shipping method, and package weight.

Original shipping charges are non-refundable unless the order was shipped incorrectly, arrived damaged due to an IVY Swimwear error, or otherwise qualifies for a refund under applicable law.

Changes & cancellations

You have 30 minutes after placing your order to make changes directly from your Order Status Page (shipping address, items, contact information, discount code). After 30 minutes, your order is locked for fulfillment and can no longer be changed or canceled. Once an order has shipped, the shipping address cannot be changed by IVY; please contact the carrier directly if tracking options are available.

Carriers, customs & delivery issues

We primarily ship with UPS, and DHL for international orders; USPS may also be used in some cases. Customs duties, import taxes, brokerage fees, and other international charges may be collected when your package arrives and are the customer's responsibility.

If your package says "delivered" but you can't find it, check your shipping address, delivery area, household members, neighbors, or building front desk, then contact hello@ivyswimwear.com and we will help review the tracking details. If the carrier confirms delivery to the address provided at checkout, IVY Swimwear is not responsible for packages lost or stolen after delivery.